PRIVACY POLICY

 

Below we describe what personal data is collected or processed when you use our website. This Privacy Policy also explains how the data is used, shared and protected, your options and rights, and how to contact us.

GENERAL STATEMENT

We take your privacy seriously and are committed to protecting it. We believe that it should be easy for you to understand what personal data we collect and use, and your rights regarding your personal data.

This Privacy Policy explains our policies and practices regarding how we collect, use and disclose personal data that we collect through our stores.

We encourage you to read this Privacy Policy carefully as it provides important information about your personal data.

Please do not hesitate to contact us if you have any questions or comments about this Privacy Policy by email by writing to the following address [email protected] .

What personal data do we collect and how do we collect it?

Personal data is information relating to an identified or identifiable individual. For example, it may include an individual’s name and address.

We may collect personal data from you directly (for example when you buy products in a shop) or indirectly (for example from your electronic devices interacting with our website).

Information you provide to us

To place an order on our website, create a customer account, contact us or subscribe to newsletters and other marketing activities, you generally provide us with the following data:

-Your identification and contact information: your first name, last name, language and country of contact, as well as your email address, postal address, delivery address and telephone number.

-Banking and payment details: your banking details (please note that all payment transactions are encrypted by the receiving bank. We do not store card numbers), information about your purchases, orders, returns, etc.

-Login, geolocation and browsing data

Your profile – if you open a customer account, you will create a profile and log in each time you visit our website. In this case, data, including your customer username and password, recent purchases or your preferences, will be saved.

-Additional personal data: You may also provide us with other personal information such as date of birth, gender, etc. We collect and store this additional data ourselves and use it in our analytics to improve the service.

When we ask you to enter personal data to access a feature, certain fields are mandatory because we require this data to give you access to the feature (for example, to deliver a parcel, we need your postal address).

It is important that the personal data shared about you is accurate and up to date. Please notify us of any changes to those details. We do not store any sensitive personal data and, as our website is not intended for children, we do not store any data relating to children.

Data obtained from cookies

Subject to your consent, we use cookies and similar technologies to improve your browsing experience on our website, by tailoring it to your hardware or search engine and recommending products that match your shopping habits.

-Usage Data – this includes the products and services you have purchased from us and how you use our websites and apps.

-Technical Data – this includes:

• IP address, search engine and search engine version, location and time zone, browser extensions, operating system and platform, and other technical data about the device you use to browse our websites.
• Information about your visits, including the URL and your click path, from and on our website (including date and time); the products you refer to or search for; page response times, download errors, time spent on pages, interactions on pages (such as clicks and mouse movements), how you exit pages.

WHY DO WE COLLECT YOUR PERSONAL DATA AND HOW DO WE USE IT?

Depending on the type of data we have access to about you, we may process it for the following purposes:

-To manage your registration as a website user: if you want to use our services, we need to process your data to identify you as a website user and allow you to access various features and personalized services. You can delete your account at any time by contacting us. The legal basis for this purpose is the implementation of pre-contractual measures or contractual obligations.

-To conclude a purchase agreement with you: your data is used to update you on the status of your order, to prepare your order, to accept your payment, to provide you with access to after-sales services or to refund your order. It also allows us to notify you of any fraudulent activity against you or us during the purchase process. If we consider such an activity to be fraudulent, this processing may allow us to block the transaction. The legal basis for this purpose is the performance of contractual obligations.

-To respond to requests sent to customer service: the legal basis for this purpose is the performance of contractual obligations, pre-contractual measures or DEONTE’s legitimate interests, depending on the specific request.

-To improve our services: when using our website, you are informed that we process your browsing and purchasing data for analytical and statistical purposes. This data allows us to better understand how you use our website, in order to improve the user-friendliness and quality of our services. The legal basis for this purpose is your consent, which you have previously provided. -For marketing purposes: if you have subscribed to our Newsletter, we will process your data to manage your subscription and send you relevant information by email or SMS, based on the preferences you have specified. We may also contact you via push notifications if you have subscribed to this service. We require your consent for all direct marketing activities. You can also unsubscribe from our communications at any time. The legal basis for this purpose is your consent, which you have previously provided.

If you have agreed to receive direct marketing content, via newsletters or push notifications, we may use the information you have provided for the following purposes:

-To share information about our events, products, services or ongoing offers

-To make recommendations about certain products or services that may be of interest to you

-For market research, to better understand your expectations in relation to the products and services offered by our website.

The legal basis for these purposes is your consent, which you have previously provided.

THIRD PARTIES

In the context of your use of our website, you may receive information from third parties with whom we work to provide you with certain services. This may include:

-Financial institutions – Fraud detection and prevention units

-Logistics, transport and delivery services

-Marketing or advertising service providers

We may share your personal data with third parties for the following reasons, for example:

-Payment services to complete payments;

-Delivery companies to deliver your order;

-Credit and fraud prevention agencies to conduct credit checks and confirm your identity;

-Analytical software that allows us to process your data to optimize your shopping experience on our website.

We require third parties to commit to respecting the confidentiality of your personal data, as required by law. Third parties may only use your personal data in accordance with our instructions and not for their own purposes.

WHAT ARE YOUR RIGHTS?

Consent

Your consent must be given clearly and unequivocally. That is why, when you agree to receive communications from us (in particular via a newsletter):

-We will explain how we will use your data and what kind of communications you will receive;

-You must tick a box confirming your consent to subscribe;

-You can withdraw your consent at any time.

If you have a customer account on our website, you can also unsubscribe or change your preferences by logging into your account.

Other rights:

-Right of data access: gives you the opportunity to receive a copy of the personal data we hold about you

-Right to request correction: gives you the opportunity to request that inaccurate personal data be corrected.

-Right to request erasure of your personal data or “right to be forgotten”: provides you with the means to request erasure of your data.

-Right to restriction of your data: provides you with the option to restrict the processing of your data by DEONTE.

-Right to data portability: allows you to receive your personal data in a commonly used, structured and machine-readable format, and to request that this data be sent to another data controller.

SECURE YOUR PERSONAL DATA

If you have created an account, you have chosen a password. It is your responsibility to keep this password confidential. That is why we recommend that you choose a strong password and not share it. We recommend that you only log in using secure networks, preferably private networks. Be aware of the risks of using public Wi-Fi networks.

HOW LONG IS YOUR PERSONAL DATA RETENTION

Your data is retained for as long as it serves the purpose for which it was collected.

COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as logging in and region selection). This means you don’t have to re-enter this information each time you return to the website or browse from page to page. Cookies also provide information about how people use the website, such as whether it is their first visit or whether they are repeat visitors.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at [email protected].